Terms of Services

Acceptance of Terms

Welcome to the website of Woods Comfort Systems (“Woods Comfort Systems,” “we,” “us,” or “our”). By accessing or using our website, requesting services, submitting an online form, or otherwise communicating with us, you (“you,” “your,” “user,” or “customer”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and any additional terms referenced herein.

If you do not agree with these Terms, please do not use our website or services. Your continued use of our website or engagement of our services constitutes ongoing acceptance of these Terms, including any future modifications.

These Terms apply to all visitors, users, and customers of Woods Comfort Systems.

Website Usage

The Woods Comfort Systems website is provided for informational purposes and to facilitate communication between you and our company. By using this website, you agree to the following:

• You will use the website only for lawful purposes and in a manner consistent with these Terms.
• You will not attempt to gain unauthorized access to any portion of the website, our servers, or related systems or networks.
• You will not introduce viruses, malware, or other harmful code, or interfere with the proper functioning of the website.
• You will not use automated scripts, scrapers, bots, or other tools to harvest data from this website without our prior written consent.
• You will not impersonate any person or misrepresent your affiliation with any individual or entity.

We reserve the right, at our sole discretion, to restrict, suspend, or terminate your access to the website at any time and without notice if we believe you have violated these Terms.

Information published on this website, including descriptions of services, pricing, equipment, promotions, and availability, is subject to change without notice. While we make reasonable efforts to ensure accuracy, we do not warrant that the content is complete, current, or error-free.

Scheduling and Appointments

Our website and other communication channels may allow you to request service appointments, maintenance visits, consultations, or estimates. By submitting a service request, you acknowledge and agree that:

• A service request is a request only and does not constitute a confirmed appointment until acknowledged and scheduled by Woods Comfort Systems.
• Appointment availability depends on technician schedules, geographic service area, weather conditions, parts availability, and demand.
• Same-day service is not guaranteed. We make reasonable efforts to accommodate urgent requests but cannot promise same-day or next-day arrival.
• Service availability may vary by location. We may decline service in areas outside our normal service territory.
• You agree to provide accurate contact information, address, and a description of the issue when requesting service.
• We reserve the right to reschedule, decline, or cancel service requests at our discretion.
• If you cannot keep a scheduled appointment, you agree to notify us as soon as reasonably possible. Repeated missed appointments may result in service fees or refusal of future service.

Estimates and Pricing

Woods Comfort Systems may provide estimates for repairs, installations, replacements, or other services. By requesting an estimate, you acknowledge and agree that:

• Estimates are provided in good faith based on the information available at the time and are not binding offers unless reduced to a signed written agreement.
• Estimates may change after on-site inspection, diagnostic evaluation, discovery of additional issues, code requirements, permit fees, or unforeseen conditions (such as concealed damage, outdated wiring, hidden leaks, or non-compliant installations).
• Pricing displayed on the website, in advertising materials, or in promotional offers is subject to change without notice and may not reflect current pricing.
• Promotional offers, rebates, and discounts are subject to specific terms, conditions, eligibility requirements, and expiration dates.
• Final pricing will be provided in writing or otherwise documented before work begins, and authorization to proceed is required.
• Sales tax, permit fees, disposal fees, and other charges may be applied where required by law.

Financing Disclaimers

Woods Comfort Systems may offer financing options through third-party lenders or financial partners. By exploring or applying for financing, you acknowledge and agree that:

• All financing is subject to credit approval by the third-party lender, not by Woods Comfort Systems.
• Woods Comfort Systems is not a lender and does not make credit decisions. We do not control approval, denial, interest rates, repayment terms, or fees.
• Advertised financing terms (such as 0% APR offers or deferred payment plans) are subject to lender qualifications, promotional periods, and restrictions.
• You are solely responsible for reviewing and understanding the terms of any financing agreement before signing.
• Woods Comfort Systems makes no representation or warranty regarding the suitability of any financing product for your individual circumstances.

Emergency Service and Response Times

Woods Comfort Systems may offer emergency or after-hours service for HVAC and plumbing issues. By requesting emergency service, you acknowledge and agree that:

• Emergency response times may vary based on technician availability, current workload, weather, road conditions, distance, and the nature of the issue.
• We do not guarantee a specific response time for any service request, including those characterized as urgent or emergency.
• Emergency or after-hours service may be subject to additional fees, dispatch charges, or premium rates, which will be disclosed before work begins where reasonably practical.
• In the event of a life-threatening situation, gas leak, active flooding, fire, electrical hazard, or other immediate danger, you should first contact 911 and your utility provider before contacting us.
• Woods Comfort Systems is not liable for damages, losses, or inconvenience resulting from response delays or service unavailability.

Warranties and Warranty Disclaimers

Woods Comfort Systems may provide written warranties on certain labor and installations as expressly stated in a written agreement, invoice, or service contract. Manufacturer warranties on equipment, parts, and materials are provided directly by the manufacturer and are subject to their terms and conditions.

Warranty coverage typically does not extend to:

• Damage caused by misuse, neglect, abuse, or accident.
• Issues resulting from improper maintenance or failure to follow operating instructions.
• Damage caused by power surges, storms, flooding, freezing, fire, pests, or other events outside our control.
• Modifications, repairs, or installations performed by parties other than Woods Comfort Systems or an authorized service provider.
• Pre-existing conditions or system components not installed or serviced by Woods Comfort Systems.

Specific warranty terms, durations, and limitations will be set forth in the applicable warranty document or service agreement.

Limitation of Liability

To the fullest extent permitted by applicable law, Woods Comfort Systems, its owners, officers, employees, technicians, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of use, loss of data, property damage, business interruption, or personal inconvenience, arising out of or related to:

• Your use of, or inability to use, our website.
• Any services, estimates, communications, or recommendations provided by Woods Comfort Systems.
• Delays in scheduling, response, or completion of services.
• Any third-party content, services, products, or financing referenced on our website.
• Any unauthorized access to or alteration of your transmissions or data.

In no event shall the total aggregate liability of Woods Comfort Systems exceed the amount actually paid by you to Woods Comfort Systems for the specific service giving rise to the claim, or one hundred dollars ($100.00), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

Intellectual Property

All content on the Woods Comfort Systems website—including but not limited to text, graphics, logos, images, photographs, videos, icons, page layouts, design elements, software, and trademarks—is the property of Woods Comfort Systems or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, or create derivative works from any of the material on this website without the prior written permission of Woods Comfort Systems, except for limited personal, non-commercial use.

The Woods Comfort Systems name, logo, and all related names, slogans, and designs are trademarks of Woods Comfort Systems. You may not use these marks without our prior written permission.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, financing portals, manufacturer pages, review platforms, social media, or other resources that are not owned or controlled by Woods Comfort Systems.

We provide these links for convenience only. The inclusion of any link does not imply endorsement, sponsorship, or affiliation with the linked site.

We have no control over, and assume no responsibility for, the content, privacy practices, terms of use, or policies of any third-party websites or services. You access third-party links at your own risk and should review the terms and privacy policies of any third-party site you visit.

User Responsibilities

When using our website, requesting service, or engaging with Woods Comfort Systems, you agree to:

• Provide accurate, current, and complete information when submitting forms, requesting service, or making payments.
• Promptly update any information that changes (such as address, phone number, or email).
• Provide safe and reasonable access to your property and the work area for technicians and crew members.
• Disclose known hazards on the property, including but not limited to pets, asbestos, lead paint, mold, or structural concerns.
• Obtain any necessary permissions if you are not the owner of the property where service is requested (such as landlord authorization for tenants).
• Refrain from harassing, threatening, or otherwise mistreating Woods Comfort Systems employees or contractors.
• Comply with all applicable laws when using our website and services.

Communication Consent (SMS, Email, and Phone)

By providing your phone number, email address, or other contact information to Woods Comfort Systems—whether through an online form, over the phone, in person, or otherwise—you consent to receive communications from us related to:

• Appointment confirmations, reminders, and rescheduling.
• Service updates and technician arrival notifications.
• Estimates, invoices, and payment-related messages.
• Customer service follow-up and satisfaction surveys.
• Promotional offers, maintenance reminders, and company updates (where permitted by law).

SMS / Text Messaging: Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Opting out of marketing messages does not opt you out of transactional or service-related messages necessary to provide ongoing service.

Email: You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Phone: Calls may be recorded for quality assurance, training, and recordkeeping purposes where permitted by law.

By providing consent, you confirm that you are the authorized user of the phone number or email address provided and that you have authority to consent to communications at that contact point.

Online Forms and Submissions

When you submit information through any online form on our website (including service requests, contact forms, quote requests, or inquiries), you agree that:

• The information you provide is truthful, accurate, and submitted by you or with proper authority.
• Submission of a form does not create a contractual relationship and does not guarantee scheduled service or response.
• We may use the information you submit to respond to your request, schedule service, communicate with you, and as otherwise described in our Privacy Policy.
• Information transmitted over the internet is not guaranteed to be secure. While we use reasonable measures to protect your data, we cannot guarantee absolute security.

Career and Employment Applications

If our website allows you to submit a job application, résumé, or other employment-related materials, you agree that:

• Submitting an application does not create an employment relationship or guarantee an interview, offer, or position.
• You will provide truthful and accurate information regarding your qualifications, work history, and credentials.
• All employment decisions are made by Woods Comfort Systems in accordance with applicable federal, state, and local employment laws.
• We may retain submitted application materials in accordance with our internal policies and applicable law.
• You may be required to consent to a background check, drug screening, or other pre-employment screening as a condition of consideration or hire, where permitted by law.

Payment Terms

Unless otherwise agreed in writing, payment for services is due upon completion of work. By engaging Woods Comfort Systems for services, you agree that:

• You are responsible for all charges incurred for authorized work, including labor, parts, equipment, fees, and applicable taxes.
• We may accept payment by approved methods, which may include cash, check, credit card, electronic transfer, or third-party financing.
• Returned checks, declined payments, or chargebacks may be subject to additional fees as permitted by law.
• Past-due balances may accrue interest at the maximum rate permitted by Texas law and may be referred to collections.
• You are responsible for all reasonable costs of collection, including attorney’s fees, where permitted by law.
• A signed work authorization, invoice, or service agreement constitutes your acceptance of charges and these payment terms.

Service Agreements and Maintenance Plans

Woods Comfort Systems may offer service agreements, maintenance plans, or membership programs. The specific terms of any such agreement—including covered services, frequency of visits, duration, fees, renewal, cancellation, and transferability—will be set forth in a separate written agreement provided at the time of enrollment.

In the event of any conflict between these Terms and the terms of a specific service agreement, the service agreement shall control with respect to the subject matter it covers.

Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to your use of our website or services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.

You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in [Insert County], Texas, and you consent to the personal jurisdiction and venue of such courts.

The parties agree to attempt to resolve disputes informally before initiating any legal action. Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction.

Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed. All remaining provisions shall remain in full force and effect.

Updates to These Terms

Woods Comfort Systems reserves the right to update, modify, or replace these Terms at any time and at our sole discretion. When changes are made, we will update the “Last Updated” date at the top of this page.

It is your responsibility to review these Terms periodically. Your continued use of our website or services after any modification constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of our website and services.

Entire Agreement

These Terms, together with our Privacy Policy and any written service agreement, work authorization, or signed contract between you and Woods Comfort Systems, constitute the entire agreement between you and Woods Comfort Systems regarding the use of our website and services and supersede any prior agreements or understandings, whether written or oral, on the same subject matter.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Woods Comfort Systems: 1902 Dutton Dr San Marcos, TX 78666
• Phone: (512) 881-0056
• Email: Services@woodcomfortsystems.com
• Website: woodscomfortsystems.com

Woods Comfort Systems is a family-owned HVAC and plumbing company serving Central Texas since 1956.