Woods Comfort Systems (“Company,” “we,” “us,” or “our”) is a family-owned heating, ventilation, air conditioning, and plumbing company serving Central Texas since 1956. We operate the website located at woodscomfortsystems.com (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect the personal information of individuals who visit our Site, submit inquiries or service requests, apply for employment, enroll in maintenance plans, or otherwise interact with our business. We are committed to handling your personal information with transparency, care, and respect.
By accessing or using our Site, submitting any form on our Site, or communicating with us electronically, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
If you do not agree with the terms of this Privacy Policy, please do not use our Site or submit your personal information to us.
We collect personal information in the following circumstances and categories:
We collect information that you voluntarily provide to us when you:
When you visit our Site, certain information is collected automatically by us or by third-party analytics and tracking tools we use. This may include:
We may receive information about you from third parties in limited circumstances, including:
We use the personal information we collect for the following purposes:
We process your personal information on the following legal bases:
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and store certain information about your preferences or browsing behavior. Cookies may be set by the website you are visiting (“first-party cookies”) or by third parties whose services are integrated into the website (“third-party cookies”).
Our website may use the following types of cookies:
Our website uses Google Analytics. Google Analytics collects information about your use of our website using cookies and similar technologies. The information generated is transmitted to and stored by Google. We use this information to compile statistical reports about website activity.
Google’s use of data collected through Google Analytics is governed by Google’s Privacy Policy, available at policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, accept cookies selectively, or delete cookies that have already been stored. Please note that disabling certain cookies may affect the functionality of our website, including the ability to submit contact or service request forms.
For guidance on managing cookies in common browsers, visit the help documentation for your specific browser (e.g., Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge).
We do not sell your personal information. We do not share your personal information with third parties for their independent marketing purposes without your consent. We may share your information with the following categories of third parties in limited circumstances:
We work with third-party companies and individuals to help us operate our business and deliver services to you. These service providers may have access to your personal information only as necessary to perform services on our behalf and are bound by confidentiality obligations. These may include:
If you submit a financing inquiry or application through our website, your information may be transmitted to our third-party financing partner(s) to process your application. Financing applications are subject to the privacy policy and terms of the applicable financing partner. We encourage you to review the privacy practices of any third-party financing service before submitting your application.
We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a lawful request.
In the event that Woods Comfort Systems undergoes a merger, acquisition, reorganization, sale of substantially all assets, or similar business transaction, your personal information may be transferred to the succeeding entity as part of that transaction. We will take reasonable steps to notify you of such a transfer and of any material changes to how your information will be handled.
We implement reasonable and appropriate administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include:
However, no method of transmission over the internet or electronic storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security. If you have concerns about the security of your information, please contact us using the information provided in Section 13.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will take steps to notify affected individuals as required by applicable law.
We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services to you, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
Specific retention considerations include:
When personal information is no longer needed for the purposes for which it was collected and no legal obligation requires its retention, we will securely delete or anonymize it.
Subject to applicable law, you may have the following rights with respect to your personal information:
To exercise any of the above rights, please contact us using the information provided in Section 13. We will respond to your request within a reasonable time frame. In some circumstances, we may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.
We may send you transactional text messages and emails related to services you have requested — including appointment confirmations, service reminders, maintenance plan notifications, and follow-up communications. These communications are necessary to provide the services you have requested and are not marketing in nature.
We will only send you marketing or promotional communications — including seasonal specials, service offers, and newsletters — if you have provided your explicit consent to receive such communications. You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not opt you out of transactional communications related to active services or appointments.
By providing your phone number and opting in to receive text messages from Woods Comfort Systems, you consent to receive text messages at the number provided. Message and data rates may apply. Message frequency varies based on your service activity. You may opt out at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us as described in Section 13.
When you submit a career application or employment inquiry through our website, you are voluntarily providing personal information — including potentially sensitive information such as employment history, professional certifications, licenses, and personal statements — for the purpose of employment consideration.
We use this information solely to evaluate your application and communicate with you about employment opportunities. We will not use career application information for marketing purposes or share it with third parties outside of our organization, except as required by law or as necessary for the hiring process (such as conducting background checks with your consent, if required).
Resume files and application materials you upload are stored securely on our systems. Unsuccessful applications are retained for a limited period as described in Section 8, after which they are securely deleted.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the information in Section 13, and we will take steps to delete such information.
If we discover that we have inadvertently collected personal information from a child under 13, we will delete such information promptly in accordance with applicable law, including the Children’s Online Privacy Protection Act (COPPA).
Our website may contain links to third-party websites — including financing partner portals, review platforms (such as Google and Facebook), and social media profiles. We are not responsible for the privacy practices or content of those third-party websites. This Privacy Policy applies only to information collected on woodscomfortsystems.com.
We encourage you to review the privacy policies of any third-party websites you visit through links on our Site, particularly before submitting any personal information on those sites.
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised policy.
For significant changes that materially affect your rights or how we use your information, we may provide additional notice — such as a banner on our website or direct communication to the email address associated with your account.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, have concerns about how your information is being used, or need to report a privacy-related concern, please contact us using the information below:
We will respond to privacy-related inquiries within a reasonable time frame. For urgent service needs, please call us directly.